Privacy Policy

1. Introduction

Yutanix, Inc. ("Yutanix," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").

This Privacy Policy applies to information we collect through our Services and in email, text, and other electronic communications. It does not apply to information collected offline or by third parties that may link to or be accessible from our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, company name, job title, phone number, and password when you create an account
• Payment Information: Billing address and payment card details (processed securely through our payment processors)
• Profile Information: Additional information you choose to provide in your user profile
• Communications: Information you provide when contacting us, including support requests, feedback, and survey responses
• Customer Data: Data, files, and content you upload, store, or process through our Services

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Usage Information: Pages viewed, features used, actions taken, time spent on pages, and navigation paths
• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
• Log Data: Server logs including access times, error logs, and API calls
• Location Information: General location derived from IP address
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Authentication Services: Information from single sign-on providers (e.g., Google, Microsoft) if you choose to use them
• Business Partners: Information from companies that integrate with our Services
• Public Sources: Publicly available information such as business contact details
• Analytics Providers: Aggregated analytics data from third-party tools

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Services

• Operating, maintaining, and delivering our Services
• Creating and managing your account
• Processing transactions and sending transaction notifications
• Providing customer support and responding to inquiries
• Analyzing usage patterns to improve functionality and user experience
• Developing new features and services

3.2 Communications

• Sending administrative information, updates, and security alerts
• Responding to your comments, questions, and requests
• Providing technical support and troubleshooting assistance
• Sending marketing communications (with your consent where required)

3.3 Security and Fraud Prevention

• Monitoring and analyzing security threats
• Detecting and preventing fraud, abuse, and illegal activity
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Yutanix, our users, and others

3.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Responding to legal requests and preventing harm
• Establishing, exercising, or defending legal claims

3.5 Analytics and Research

• Conducting research and analytics to understand user behavior
• Creating aggregated, de-identified data for business purposes
• Measuring the effectiveness of our marketing campaigns

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud infrastructure and hosting providers
• Payment processors and financial institutions
• Customer support and communication tools
• Analytics and monitoring services
• Marketing and advertising platforms
• Security and fraud prevention services

These service providers are contractually obligated to use your information only to provide services to us and must maintain appropriate security measures.

4.2 Business Transfers

If Yutanix is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations, court orders, or subpoenas
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for business purposes, research, or marketing.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Network security monitoring and intrusion detection
• Regular security training for employees
• Incident response and disaster recovery procedures

5.2 Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period afterward for legal and operational purposes
• Customer Data: Retained according to your subscription terms and deleted within 30 days of account termination (unless you request earlier deletion)
• Payment Information: Retained as required for tax and accounting purposes
• Log Data: Typically retained for 90 days unless needed for security or legal purposes

5.3 Limitations

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the security of your account credentials and should notify us immediately of any unauthorized access.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format. You can access most of your information through your account settings.

6.2 Correction and Updates

You can update or correct your account information at any time through your account settings. If you need assistance, please contact us at contact@yutanix.com.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations to retain records). You can delete your account through your account settings, or contact us for assistance.

6.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings. Note that you will still receive transactional and administrative communications.

6.5 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services. See our Cookie Policy for more information.

6.6 Do Not Track

Our Services do not currently respond to "Do Not Track" signals. We may track your activity across websites and services to provide personalized experiences.

7. Regional Privacy Rights

7.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your information based on consent, contract performance, legitimate interests, or legal obligations
• Data Protection Officer: You can contact our DPO at contact@yutanix.com
• Right to Object: You can object to processing based on legitimate interests
• Right to Restrict: You can request restriction of processing in certain circumstances
• Right to Lodge Complaint: You can lodge a complaint with your local supervisory authority
• International Transfers: We use standard contractual clauses approved by the European Commission for data transfers outside the EEA

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of personal information (note: we do not sell personal information)
• Right to Limit: Limit the use of sensitive personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your California rights, email us at contact@yutanix.com or call us at +1 925-264-9986.

7.3 Other U.S. State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws have similar rights. Contact us at contact@yutanix.com to exercise your rights.

8. International Data Transfers

Yutanix is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate.

We implement appropriate safeguards for international data transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Compliance with applicable data protection frameworks

By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@yutanix.com, and we will delete such information from our systems.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party services before providing them with your information.

11. Cookies and Tracking Technologies

11.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our Services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

11.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Services to function properly (e.g., authentication, security)
• Performance Cookies: Help us understand how visitors use our Services (e.g., analytics, monitoring)
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your activity across websites to deliver relevant advertising (with your consent)

11.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, this may affect your ability to use certain features of our Services.

For more information, please see our detailed Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our Services

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Data Processing Addendum

For enterprise customers who require a Data Processing Addendum (DPA) for GDPR compliance or other data protection requirements, please contact us at contact@yutanix.com to request our standard DPA.